1. We care about your privacy

We care about protecting and respecting your privacy. In order to serve you better and provide you with the best customer experience, we need to collect some personal data about you. This Privacy Policy will help you understand how we collect and use your personal data, who we share your personal data with, and how you can control the way your personal data is collected and used by us.
If you access or use our website (https://www.ricordidamoregifty.com/) (which we will refer to as “Site” in this Privacy Policy) as a visitor/guest, or register for an account in our Site (“User Account”), then this Privacy Policy is deemed to be agreed by you and will apply to you. If you do not agree with this Privacy Policy, please stop using our Site and do not register for a User Account.
Sometimes, we may send you a new notice to explain how we may use your personal data in specific situations, and will always give you the choice to opt out of such uses.

2. Who are we?

Site is owned and operated by BCA Global Consulting Limited (“BCA”, “we”, “us” and “our”), the data controller. Personal data we collect about you will be used in line with this Privacy Policy.

3. How do we collect data?

Your personal data will either be provided by you, collected by us, or any affiliates of Dairy Farm International Holdings Limited (“Dairy Farm Group”), or captured automatically when you access or use our Site. For example, we collect your personal data when you complete your User Account application, when you purchase a product, when you send us emails or when you browse our Site.

4. Are you over 18?

Our Site is only intended for people over the age of 18. If you are under the age of 18, please do not use our Site, or apply for a User Account.

5. What information do we collect about you?

It may be necessary for you to provide us with certain personal data in order for you to use our Site. We will let you know when such data is essential. All other personal data is up to you to provide or not, as you prefer.

1. Your User Account

If you register for a User Account on our Site (“Member”), some of the personal data we may collect about you includes:

• your full name, email address, telephone number, shipping address, username and password;
• your User Account status and activities relating to your User Account, and;
• your transaction history or payment details when you purchase anything from our Site (including the product or service purchased, the date of purchase, date of delivery, any refunds or exchanges, shipping address, payment preferences, the cardholder's name, credit card number, expiry date and billing information)

2. When you visit our Site either as a Member or visitor/guest

We may use online tracking technology such as cookies, pixel tags, web beacons and other similar technologies to automatically collect information about:

• your visits to our Site, such as your browsing history, how long you stay on our Site, and how often you visit;
• your location information as provided by your mobile or other device when you interact with our Site, including your IP address and general geographic location; and the device that you use to browse our Site (e.g. your device ID, operating system, type of device, browser type and version, other system activity, and third party sites you were using before interacting with our Site).

You have the right to disable any of these online tracking technologies. To learn more about how we use the above data, please see the section below on Online tracking technology.

3. Other information

We also collect some of your personal data whenever we communicate with you (e.g. email content, contact information, etc.), or when you complete any voluntary surveys and questionnaires we may send you from time to time (e.g. your demographic information and feedback).

6. How do we use your information?

We will only use your personal data for the purposes set out below.

1. Account administration

To help administer and maintain your User Account, including:

• creating and updating your User Account;
• verifying your identity;
• creating a single profile about you, including combining your information with any other personal data already held by us or any members of the Dairy Farm Group;
• providing you with a log-in ID for your User Account to access our Site;
• maintaining, updating, administering and processing a record of your activities on our Site, including any purchases or orders made by you through our Site for any products or services ("Orders") and any points or rewards in relation to any Rewards Programme;
• completing transactions, including processing or facilitating payments;
• sending you updates about new features and benefits relating to our Site; and
• enabling features that allow you to personalise your User Account on our Site, such as bookmarking your favourite products or brands.

2. Customer support

To assist you when you contact us, such as responding to and investigating any of your questions or concerns, and monitoring and improving our customer support services, and to assist you with any delivery, refunds or exchanges for any Orders.

3. Marketing

To provide you with marketing and promotional materials (“Marketing Communications”), if you choose to receive them. 

4. Personalisation

To create personalised Marketing Communications tailored to your interests and preferences, and to provide you with the best possible customer experience in relation to our Site and your User Account. We may also use data analytics tools to determine whether our or any BCA Global members’ offers, advertisements and promotions are effective, as well as to determine whether you may be interested in new products or services, or to customise the content and types of offers, products, services and rewards that we present to you.

5. Optimisation and improvements

We may use your personal data to understand and improve our Site or our operations, or our BCA Global members’ operations, through various means, such as the use of analytics tools, research, surveys and feedback forms. This will enable us and our Dairy Farm Group members to enhance services or products, develop new features and benefits, and assess and amend business, marketing and strategic operations and plans.

6. Legal and administration purposes

We may use your personal data to investigate or handle any incidents, claims or disputes, or as otherwise required by law or requested by any law enforcement or regulatory authorities, courts or other governmental agencies.
We may also use your personal data in relation to any legal proceedings concerning you.

7. Online Purchase

To administer, process and manage your Orders, including any delivery, arrangement for collection, refunds or exchanges.

8. How do we keep your information secure?

We take the confidentiality and security of your information seriously. We take all reasonable steps, including the implementation of technical and physical security measures, to ensure that all your personal data held by us is kept secure and safe from any loss or unauthorised disclosure, use and modification. All transactions under the terms and conditions of this Privacy Policy are based on the encryption of data exchanged between you and us on our secure Site.

9. How long do we keep your data for?

We will keep your personal data only for so long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period. Once we no longer need your personal data, we will either irreversibly anonymise or securely delete it on our servers.

10. Your rights

You have the right to access and correct your personal data held by us, at any time, by sending an email to bcaglocon@outlook.com.

In order to ensure that your personal data is kept as accurate as possible, please notify us at the email address above of any changes to your personal data.
         

11. Online tracking technology

Cookies are small text files that are stored on your browser or device by websites, applications, online media and advertisements when you visit a website.
We use cookies and other similar identification technologies such as web beacons and pixel tags on our Site, emails and online advertisements for various purposes, including verifying users; remembering user preferences and settings to enhance your experience when you return to our Site; delivering relevant content and advertisements based on your preferences, location and usage patterns; monitoring, evaluating and optimising the operation of our Site; tracking and measuring the effectiveness of our advertising campaigns; and analysing traffic on our Site and the websites of our BCA Global members.
You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences. Most browsers are set to accept cookies by default, but you are free to remove or block all browser cookies. However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalised experience.

12. How do we manage updates to this policy?

From time to time, we may update this Privacy Policy to reflect new technologies, regulatory requirements or any other changes that may be necessary. We will notify you of any updates in accordance with your preference settings and, where required by law, obtain your consent. We will inform you by emailing you at the email address you provided us, and/or by posting a notice of these changes on our Site.

17. How to contact us

If you have any questions or comments concerning this Privacy Policy, you can contact us at bcaglocon@outlook.com.